Updated: March, 2nd 2024

At Careerpilot, we are committed to protecting your personal data and respecting your privacy rights. We hold the privacy of our users in high regard and uphold their trust by processing and securing personal data provided to us, in accordance with applicable privacy laws. In this privacy statement, we explain which personal data we collect, use, and for what purpose. We highly recommend reading it carefully for your awareness. This Privacy Policy (“Policy”) outlines how Vanguard HR Inc. and its subsidiaries and affiliates (collectively referred to as “Company”, “we”, “us”, or “our”) collect and utilize your personal data when you access or use the Careerpilot site or any other website, mobile site, or mobile application associated or linked to Careerpilot (referred to as the “Platform”). This Policy, along with other referenced documents, applies to all personal data gathered through our Platform and related services, sales, marketing, or events.
This privacy statement applies to the collection and processing of your personal data. Personal data refers to information about you that could be used to identify you, such as your name, date of birth, contact details, government-issued identification, payment card details, account numbers, and even your IP address. This is not an exhaustive list, as there are various other types of information that would also be classified as personal data.

We reserve the right to modify or update this privacy statement at any time to reflect changes in our business or to the law. It is your responsibility to review this privacy statement before each usage of our website or services. If there are any provisions in this Policy that you do not agree with, we advise you to discontinue the use of the Platform and our services immediately. We encourage you to reach out to us if you have any inquiries, doubts or concerns regarding our collection or use of your information, please do not hesitate to contact us at [email protected]

1.Personal Data
1.1 Personal Information We Collect from You

Our company gathers personal information from users provided during registration for the Platform, expressing interest in learning about our products or services, participating in Platform activities, or contacting us.

The personal data that we collect varies depending on the nature of your interactions with us and the Platform, as well as the products and features that you use. We only collect information that is necessary to deliver our services, and examples of such information may include:

• Name and Contact information: We gather your contact details, such as your first and last name, email address, mailing address, phone number, and other comparable information;
• Resume and employment related information: We gather job-related information, including your employment history, positions held and names of employers, resume, CV, and other pertinent data;
• Education data: such as degrees, schools attended, training, internships, courses, and certificates (including dates attended and institution);
• Interests & extra-curricular activities;
• Skills and levels of proficiency;
• Languages;
• Personal websites and links to other platforms: URL of your LinkedIn profile, URL of any other personal website added
• Payment data: We use Payment Providers, such as Paypal and Stripe, to process payment for your subscription. These Payment Providers are independent controllers of your data and are responsible for processing the data related to your payments. You provide your payment details directly to the Payment Providers and not to Careerpilot. They may share certain information about you, so we can confirm the payment has been made. Please note that we never receive or store credit card information. For more information, we recommend reviewing the privacy policies of the Payment Providers directly.

1.2 Data from other sources

To provide our services to you, we and our affiliates may share personal data amongst ourselves. Additionally, we may gather information about you from third-party sources, including public databases, social media platforms (e.g., Facebook), joint marketing partners, and other third parties.
The data we receive from these sources may include social media profile information, such as your name, gender, birthday, email, location, user identification numbers for your contacts, profile picture URL, and any other publicly available information. We may also receive marketing leads, search results, and links, including paid listings, such as sponsored links.

1.3 Email marketing

We may utilize your personal data to send you marketing communications about our latest offerings, products, or services. This is what we consider as marketing.

You will receive marketing communications from us in the following circumstances:

You have signed up to receive marketing communications from us.
You have purchased our products or services, and you have not opted out of receiving marketing communications from us when providing us with your email address.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link found at the bottom of any marketing email or by contacting us directly.

1.4 Data collected from minors
Our Platform is designed for use by individuals who are 18 years of age or older. We do not intentionally collect personal data from individuals under the age of 18. It is recommended that parents or legal guardians monitor the online activities of minors to prevent unauthorized collection of their personal data. In the event that we unintentionally collect personal data of a minor, please notify us immediately at [email protected], and we will take prompt steps to delete or de-identify such information.

2. Use of your personal data In addition to the purposes set out above, we process your personal data for the following purposes:

• To create and manage your account with us, including linking it with third-party accounts.
• To send you administrative information about your purchases and changes to our policies.
• To fulfill and manage your orders for services, subscriptions, and payments, and to address any issues with services provided through the Platform.
• To post testimonials with your consent, and to update or delete them upon request.
• To send you marketing and promotional communications based on your preferences, and to allow targeted advertising tailored to your interests and location.
• To request feedback and improve our products and services.
• To protect the Platform, prevent fraud, and enforce our terms, conditions, and policies.
• To comply with legal requests and applicable laws and regulations.
• For other business purposes, such as data analysis and improving the Platform and your experience.

3. Sharing of your personal data
Your personal information will be shared between Vanguard HR, Inc. and its affiliates and subsidiaries. In addition, we may share your personal data with the following categories of third-party service providers for one or more of the purposes described above:

• Payment providers for processing payments
• IT service providers for technical support
• Integration partners for document processing and content recommendations
• Review platforms for collecting customer feedback
• Email service providers for sending emails
• Research agencies and analytical software, including Google Analytics, for improving our services and website
• Ticket, Live Chat, and Customer Support help platforms

These processors can only use your data to provide services on behalf of Careerpilot. We are not responsible for any additional information you provide to them.

We may also share your data with third-party service providers and marketing partners for purposes like advertising, direct marketing, and website analytics. Additionally, we may share your information with law enforcement or government agencies if necessary, if we need to protect the rights, property, or safety of Careerpilot, our customers, or others, including for fraud protection and credit risk reduction, and in certain situations, we may disclose information in connection with a merger, sale of company assets, financing, or acquisition.

We will take reasonable measures to disclose only relevant information and protect your privacy to the extent possible.

4. Data Retention Policy

Our data retention policy is designed to ensure that we only keep your personal data for as long as is necessary to fulfill the purposes for which it was collected, as well as any other lawful purposes related to our business operations, such as legal or regulatory obligations. We will retain your personal data for as long as your account is active or as needed to provide you with our services. After the termination of your account or the completion of the service, we may retain your personal data for a period of time that is reasonably necessary to comply with our legal obligations, resolve disputes, or enforce our agreements. In determining the appropriate retention period for personal data, we take into account the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of the personal data, the purposes for which we process the personal data, and whether we can achieve those purposes through other means

5. Cookies

We use cookies on our website to enhance your user experience, improve the user-friendliness of your visits, and ensure your privacy. Cookies are small text files that your computer or mobile device stores when you use our website. Cookies also help us understand how you use our website and how we can improve its consumer-friendliness. Third-party cookies may be placed for marketing or analytical purposes, and the parties responsible for processing the associated data are those third parties. To use our website, you need to accept our cookies. You can do this by clicking ‘Accept’ in the cookie notification on your first visit.Our Cookie Policy outlines in detail how we use these technologies and provides information on how you can opt out or disable certain cookies.

6. International Transfers, and Security, and Protection of Personal Data  We may transfer your personal information outside of Canada, including to the United States, for processing and storage. If we transfer your personal information outside of Canada, we will take appropriate measures to ensure that your personal information is protected, including through contractual agreements with third-party service providers that receive your personal information.

We have taken necessary technical and organizational measures to ensure the security of the personal data we collect, receive, use, or store. While we strive to protect your personal data to the best of our abilities, please note that the internet is not 100% secure. Therefore, you should access our platform only from a secure environment. The transmission of personal data to and from the Platform is at your own risk. In case you suspect a data breach or unauthorized access to your account, please reach out to us immediately at [email protected]

7. Rights of user

Consent By using our web app, you consent to the collection, use, and disclosure of your personal information as outlined in this privacy policy. Withdrawal of Consent
You may withdraw your consent to the collection, use, or disclosure of your personal information at any time by contacting us at [email protected]. If you withdraw your consent, we may not be able to provide you with our service.

Access to Personal Information
You have the right to access and review your personal information that we have collected and to request that we correct any errors in that information. You can do this by logging into your user account at any time and updating the information as needed to ensure that it is accurate and up-to-date.

Right to Erasure You have the right to request the erasure of your personal data; however, we may not always be able to comply with such request as certain processing may still be necessary to comply with legal obligations or to exercise legal claims. We will assess your request for erasure by balancing your interests against the legitimate interests that require us to maintain your personal data and provide a response within 30 days after receiving your request at [email protected]

Language Requirements This privacy policy is available in English and French. You may request a copy of this policy in the other official language by contacting us at [email protected]

8. Disclaimer

The privacy policy does not cover any external websites that are linked to our website. We are not accountable for the handling of personal data by these third-party websites. Therefore, we recommend that you go through their respective privacy policies before using them. Additionally, we cannot be held responsible for any damage caused by unauthorized access to computers or files, viruses spread through advertisements, or any illegal programs or files.

9. Contact

If you have any questions or concerns about our privacy practices or this privacy policy, you may contact our privacy officer at [email protected]